GIG drives digitalization and rolls out operator platform
Pandemic crisis as an opportunity: GIG realises further ambitious building blocks in its corporate strategy. The newly developed digital operator platform enables a new level of transparency for facility management processes and operator responsibility and brings facility management into a new age.
The GIG group of companies has used the pandemic situation as an opportunity and, with the introduction of a digital operator platform, has set another building block in the ambitious digitalisation strategy of the medium-sized specialist for technical facility management, which was founded in 1998.
With the web-based operator platform, GIG provides existing customers with the greatest possible transparency and a complete insight into services, in real time. While, for example, a tenant's employee has confirmed a repair by signing on the technician's smartphone, a work document is immediately generated and uploaded, the task can be viewed as completed and the performance record, including e.g. photos taken, can be checked by the manager as additional evidence. "As a customer-oriented FM service provider, we bring a new level of partnership through targeted innovations and make a major contribution to increasing added value. In fact, we are constantly developing ideas with our programming team to enable new data-driven business models and service offerings for our customers. The web-based operator platform as well as the already existing ERP interfaces offer new possibilities for cooperation due to the greatly increased market transparency and increases the efficiency of service management enormously," explains managing partner Dipl.-Ing. Torsten Hannusch.